Returns Policy

Our items have a 7 day money back guarantee.

But the items, which will be returned, must meet the following requirements. Otherwise, they will be returned to sender.

  • Parcels must be returned within 7 calendar days of receipt.
  • Parcels must be accompanied by customer number, invoice number & date. A copy of the invoice is very helpful.
  • The items in parcel must be in original and sellable condition. Used items will not be accepted.
  • Parcels must be safely packed in a box or heavily padded mailer to protect the merchandise. We do not accept items damaged in return shipping.
  • No returns or exchanges on special orders or discount items.
  • There will be no processing fee on returns for store credit that meet these terms. Return refunds will be credited to your credit card.
  • Customer is responsible for return shipping charges.

Returns will be processed and credited within 5 business days of receipt. Please send returns that meet these criteria to:

Attn:

 JEWELRIESHOP
 Rm 11F,
 8 Hart Avenue,
 Tsimshatsui
 KLN
 Hong Kong

We do guarantee that your parcel will arrive in excellent condition. And we will be very glad to exchange any damaged or wrong items for you. Therefore, if you receive the damaged or wrong items, please contact us via e-mail at sales@jewelrieshop.com for return instructions.